Refund Policy

Returns and Refunds

RETURNS

Our tough policy 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer no refund or exchange.

To be eligible for a return, your item must be not used, in perfect condition and in its original packaging.

Some products cannot be returned :

Perishable goods (food, flowers, newspapers, magazines)
Intimate or sanitary products
Dangerous substances, flammable liquids or gases
Gift cards
Downloadable software
Certain health and personal care products

To complete your return, a proof of purchase is required.
Do not return your purchase to the manufacturer.

In some cases, a partial refund can be granted:

Books with signs of use
CDs, DVDs, video games, open source software
Items damaged or incomplete for a reason beyond our control
Items returned after 30 days

REFUNDS

Once your return is received and inspected, we will notify you via email whether your refund has been approved or declined.

If your refund is approved, it will automatically be credited to your original payment method within a few days.

Delayed or missing refunds

If you have not received your refund:

Check your bank account.
Contact your card issuer (possible processing delay).
Contact your bank.

If you still need help, contact us at contact@rogeree.fr.

Items on sale or on promotion

Items on sale are not refundable. Only regular priced items are eligible.

NON-RECEIPT OF ORDER

If you declare that you do not not having received your order, you will need to provide a affidavit before any request for reimbursement or return.

This certificate must be completed, signed and sent before any support.

EXCHANGES

We only replace items that are defective or damaged upon receipt. If this is the case, please contact us at contact@rogeree.fr before returning your item to 60 rue François 1er, 75008 Paris.

RETURN SHIPPING

To return a product, send it to 60 rue François 1er, 75008 Paris.

THE return costs are your responsibility and are non-refundable. If you are shipping an item over €75, we recommend using a trackable service or insurance. We do not guarantee receipt of returned items.

For any questions, contact us at contact@rogeree.fr.